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Introducing Wi-Fi Hotspot On Demand

Posted on Feb 15, 2019 8:49:32 AM


Because we're passionate about making things easier for our hotel partners and our mission has always been to help travelers make the most of their journey, we are proud to announce today Wi-Fi Hotspot On Demand on the handy Smartphone.

Designed to enable greater traveler connectivity in-destination, Wi-Fi Hotspot On Demand makes multiple device tethering possible. Guests can now connect to the internet in public spaces, on a reliable network on-the-go.




Stay Connected

Wi-Fi Hotspot On Demand is the ideal way to connect multiple devices all at once. Tether up to a maximum of 5 devices to the internet.


Free-Up Space

Multiple device connectivity makes backups easy and photo or video storage simple — all without going offline.


Secure Network

Gain access to a dedicated Wi-Fi network that is safe and steady with a solo username and password login. Simply enter the details into your phone, tablet or laptop and connect in seconds.


Guests can now have internet connection on multiple devices, no matter if they are in-room or outside discovering the city.

The good news? As a hotelier, it costs you absolutely zero to provide this service. The value-add service delivers greater convenience to guests that enhances satisfaction during their stay. To keep it simple, the guest simply selects a plan that suits them with flexible time slot options. A personal login via the handy Smartphone enables connectivity to enjoy on up to a maximum of 5 personal devices.



What is the Wi-Fi Hotspot On Demand feature?

This is a new internet tethering feature for travelers made available via the handy Smartphone. Internet access can be provided up to a maximum of 5 personal devices for connectivity in the room, within the property and even on-the-go.


On which devices does this feature work?

Wi-Fi Hotspot On Demand works on devices with internet capability including mobiles, laptops, desktops etc.


What is the speed of Wi-Fi Hotspot On Demand?

Internet speed is subject to the location of the network connection being used by a guest.


How do you activate Wi-Fi Hotspot On Demand?

Before you get started, make sure there is enough battery on the handy smartphone. Unlock and navigate to “menu” along the bottom of the screen and select “Wi-Fi Hotspot”. Select your preferred pricing plan and enter your payment information. A dedicated Wi-Fi name and password is provided for secure use on your own personal devices. Simply log in and you can top-up at anytime as needed.


Which countries is Wi-Fi Hotspot On Demand available?

Currently, this feature is available on handy Smartphones in Austria, Czech Republic, Germany, Netherlands, Singapore, Indonesia, France, Mauritius, Nigeria, United Kingdom, Hong Kong, Italy, Malaysia, Macau, Taiwan, Thailand. We are working toward bringing this feature to other countries for greater availability to travelers.


How much Wi-Fi data is available? Is there a limit?

  • Standard Wi-Fi — 2 hours (300MB)
  • Premium Wi-Fi — 24 hours (1GB)


Will my credit card information be stored?

No Credit Card details are stored on the handy Smartphone. All data is erased on the device upon checkout.


Do I need to create an account to use the feature?
No. Only an active email address and valid credit card information are required to activate the feature.

How many devices can Wi-Fi Hotspot On Demand connect to?
Up to a maximum of 5 devices can be connected to the internet at any one time at best performance.

How much does W-Fi Hotspot On Demand cost?
Pricing differs per country and is charged in local currencies. Prices can be found on the Wi-Fi HotSpot On Demand feature on the handy Smartphone in the countries as mentioned above.

Which payment types are accepted?

At present, we only credit card payment is available, this includes Visa/MasterCard/UnionPay.


What is your cancellation policy?

No cancellations or refunds are accepted once a purchase is made. Should the service be fully undeliverable even after contact with Customer Support, individual circumstances will be reviewed on a case-by-case basis.


I need help, who can I contact?

If you need assistance setting up or learning how to use this feature on the handy Smartphone, you can email us and one of our customer representatives will get back to you within 48 hours.

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