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Go Mobile and Instant with Guests’ Request: handy Concierge Chat

Posted on Jan 5, 2018 8:22:46 AM

An easy, efficient way for hotels and guests to stay connected

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Today handy is excited to announced to launch a new feature: handy Concierge Chat. An instant messaging live-chat feature where hotel guests can reach out to hotel whether they’re inside or out of the hotel properties on any requests.

Consumers today crave better communication with businesses. A recent study has shown that 64% of consumers want all businesses to be available and contactable via messaging applications.

The hotel industry has also begun to jump on the bandwagon and embrace such trend, realizing that messaging is now a preferred way of how guests communicate - this is where handy’s Concierge Chat comes in and elevate the engagement.

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Mobile-first for instant requests
In the digital age, engagement is critical. A real-time, immediate platform of messaging is a gripping engagement channel for hoteliers. The new handy Concierge Chat offers a live-chat function for guests to arrange for hotel services such as spa and restaurant reservations, in-room requests e.g. additional pillows and toiletries, or other enquiries.

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Virtually available anytime, anywhere
No matter where your guests are, making requests to the hotel concierge has now made so much easier. With the new Concierge Chat feature, guests no longer have to make a call within a certain timeframe nor wait in the queue for the concierge desk. In fact, they could simply activate the chat function and enjoy a personal concierge at their fingertips at all times, even outside of the hotel property.

Analyse performance effectively
Messaging can help hotels improve guest satisfaction, by giving hotel the opportunity to take advantage of every request, suggestion, concern or compliment from guests. Hoteliers could make use of the guest preferences and data collected to identify guests’ need, improve services and analysed over staff performances.

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Topics: Product Feature, handy Concierge Chat

About Blog Author

Harold Lo is former Head of Product Development at Tink Labs. He is a true believer that technology can disrupt travel experiences. He envisions the world will be a better place when UX, technology and business objectives would compliment each other perfectly. You'd often find him practicing meditation, unleashing his inner zen and getting ready for the next challenge.