Innovative Service to Enrich Local Travel Experience and Benefit Visitors, Hoteliers and City Tourism.
Spain, 28 Februray 2017 – Tink Labs Limited, one of Hong Kong’s most successful startups that revolutionizes travel and tourism, today announced it is bringing its mobile travel solution handy to Spain as part of its global expansion. handy devices, first launched in September 2012, help to deliver hassle free travels and meet a growing demand for Internet connection services. Tink Labs flagship’ innovative smartphone is a complimentary amenity in partner hotel rooms, integrating with hotel services and offering travelers unlimited connectivity on the go, as well as tailored travel guides. With the launch in Spain, handy announces new partnerships with 5-star partner, The Serras Hotel Barcelona, extending its global network of hotel group partners.
Tourists are visiting Spain in record numbers. In 2016 an estimated 9 million people stayed in hotels and a further 9 million in holiday apartments in Spain Barcelona. The handy service benefits Spain as a tourist destination by making the city more traveler-friendly. The platform likewise provides city government a more personalized channel for engaging with travelers, and helps visitors navigate Barcelona’s smart city services and initiatives more easily. To date, handy is already available in 20 cities, covering 100,000 rooms and helped 12 million global travelers stay connected. The service is a trusted partner of leading hotel groups including Ritz-Carlton, Intercontinental, Sheraton, and more.
Beyond connecting Spain visitors, handy helps local hoteliers differentiate and unleash untapped revenue potential, creating a personalized experience to retain customers. Consumer usage in other markets has demonstrated that handy extends the hotel service footprint and increases the use of hotel services, boosting incremental revenues by approximately 20 percent. handy has also helped to elevate the quantity and quality of customer satisfaction, increasing Trip Advisor ratings by an average of 0.31, which translates to a 3.4% increase in Revenue per available room (RevPAR). The platform’s data and analytics will also help Spain hotel partners better understand customers to provide more personalized services and increase hotel service utilization.
The complimentary service enables visitors to travel like a local finding connectivity and information they need at no cost – with curated city guides, free unlimited local and international calls, free internet access, speed dial to hotel services, and local emergency and essential travel information.
As one of the top three largest start-ups in Hong Kong, Tink Labs raised US$125 million in its latest round of funding to expand globally, with investors including FIH Mobile, Sinovation Ventures and Cai Wensheng.
“Our launch in Spain further demonstrates that handy’s unique offering is transforming hospitality and tourism for the better. As we grow we remain committed to working with the right business partners to satisfy our vision to scale globally and offer travelers the freedom they deserve.” said Terence Kwok.
“Barcelona see every year a great influx of modern and smarter traveller and with the success of handy’s in other important cities, we are excited to partner for a smarter experience in our Hotel. This is a powerful hospitality solution and we see huge potential through this partnership in helping the experience of our modern travellers. We trust this will bring a great guest experience and strong hotel revenue for us”. said Antonio Bignone General Manager of The Serras Hotel Barcelona (The Serras Hotel Barcelona has just won in 2017 as Tripadvisor Best Luxury Hotel: 1st in Spain, 2ndin Europe and 4th in the World )