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NOVOTEL Amsterdam Schiphol Airport Hotel Revolutionizes Guest Communication with handy

Posted on May 28, 2018 5:31:40 AM

Founded in 2015, NOVOTEL Amsterdam Schiphol Airport Hotel has succeeded in becoming the proud number one hotel in the area in less than 2 years—greatly owing to its devotion in innovative hospitality. General Manager Floris Licht shares with us how handy has been the key to prosperity with its customizable, revolutionary services.


Floris Licht - General Manager NOVOTEL Amsterdam Schiphol Airport Hotel


 What is the mission or belief of your hotel?

As a convenient and luxurious hotel located in close proximity to Amsterdam Schiphol Airport, we hope to offer travelers and tourists a sanctuary to relax and rejuvenate after a long day of travel. With our three pillars of focus: delivering a personal and intimate touch to the services we provide, caring for the well-being of our guests and our team members, and practicing environmental sustainability; we can proudly say that we have been ranking first in the area on Trip Advisor since the summer of 2016.


“NOVOTEL Amsterdam Schiphol Airport Hotel is part of a collection of the finest, most distinctive and memorable resorts in the world."


What is your primary goal for using handy?

We aim to provide all the information our guests need on handy in a sustainable and convenient manner. Free calls and internet access with accessible information on the hotel are all essential functions guests can find on handy. Besides handy's city guide of Amsterdam, we also included our own tips & suggestions on the smartphone. An in-house transportation app is also integrated with handy to ensure a hassle-free experience at NOVOTEL.


It’s really a one-stop-tool for the guest which incorporates all the information they'll need” 


Which handy feature do you like in particular?

We are really happy about the Push Message option handy offers. We can update all of our dining menus to reflect instantly in-room across every one of our 314 rooms, and send out messages about special promotions on our bar and so forth. It saves a lot of payroll and printing costs, as well as the time spent on ensuring the quality of in-room collaterals are kept in good shape. It is also very easy to inform all meeting or conference attendees of venue or schedule changes—a quick message on handy does the job!


A great way to get the attention of guests. Guests feel they receive a special offer, and we have so many more opportunities to reach out to them."

How has introducing handy been beneficial to your hotel?

Since we introduced handy, we have seen a great rise in positive reviews from both TripAdvisor and other review rating platforms. It is an innovative solution that has garnered a lot of confident feedback from guests as well as potential clients. handy offers a great unique selling point to our hotel that differentiates us from our competitors, both from a service point of view and also from a commercial point of view. 


“When we show our clients that we have handy in the rooms, they always react with great enthusiasm.

Topics: Guest Experience, Hotel Interview

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