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Why Hotel Complimentary Smartphones Can Refresh Your Travel Experience

Posted on Aug 29, 2018 4:00:00 AM

Smartphones have significantly transformed the way we travel. A study by Google and PhocusWright indicates that over 70% of US travelers ‘always’ use their smartphones when traveling now, as opposed to a much lesser 41% back in 2015. What warrants this new trend?

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Photo by nappy from Pexels

Undeniably, day-to-day life has greatly improved ever since the proliferation of smartphones and tablets at the turn of the century. With the launch of the first iPhone in 2007, the first android-running HTC Dream in 2008, and the first successful mainstream tablet created by apple in 2010 — many of our daily tasks have been simplified and made increasingly convenient. It comes as no surprise, then, that modern day digital devices, particularly smartphones can not only greatly simplify, but also enhance our travel experiences. Here’s how.

Stay Connected

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Photo by rawpixel.com from Pexels

Most hotel-supplied smartphones can provide both local and international calling services, as well as mobile wifi wherever you go. These devices will help keep you connected to family and friends no matter the distance, bridging the gap across locations and time zones. Whether it’s sending a reassuring message, or a video call to share a beautiful moment, all can be achieved by the instant tap of a screen, anywhere, anytime.


Be Informed

The information and digital age comes with great privileges. With just one click on a smartphone, any piece of information can be accessed through a split-second search. Smartphones provided in hotels can come pre-programmed with an array of different apps, all catering to your various needs. From questions like where to find the best food, to how to get there, or who built the Arc de Triomphe, the smartphone can answer via pre-installed apps. On the off chance that existing pre-installed apps fall short of what you need, most smartphones provide the ability to install third party apps, such as TripAdvisor, Yelp, or Foursquare — ensuring that you have all the resources you need to complement your trip. With all these apps and tools fitting nicely in your pocket, you can now travel more carefree, knowing that finding your way back to the hotel is effortless, while exploring new and exciting locations is made more accessible. Simply pick up the smartphone and you’re fully equipped for your next adventure.

Travel Light, Travel Fast

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Photo by William Hook from Unsplash

With hotel-provided smartphones, a wide variety of tasks can be carried out at greater speed via a single palm-sized device, making your travel experience not only lighter, but faster. Travelers no longer have to carry maps,  phone books, and handfuls of business cards to navigate around town, or bear the extra load of a separate camera, flashlight, or travel guide.


"...a smartphone is the best choice. It replaces a dozen or more other gadgets, fits into a pocket, and, with a bit of patience, can be used for more online tasks."

Nomadic Matt, New York Times best-selling author of "How to Travel the World on $50 a Day"


Don't Wait

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Photo by anna-m. weber from Pexels

Hotel smartphones are a digital guest solution with the ability to provide multiple services, such as ticket-booking. From Disneyland to Universal Studios, Broadway to music festivals, tickets can be purchased on-the-go. Often sent electronically, save the time and effort in printing and accessing a hotel’s business center. Planning is streamlined and your destination can be explored truly hassle-free. Hotel-supplied smartphones can also be a money-saving tool. Get access to cheaper attractions, tours, transportation and more.

Experience Without Effort

Exclusive deals and promotions aren’t the only reasons why using an in-room smartphone is more beneficial than using your own phone. According to a survey conducted by photography app IceCream and Ondevice Research, up to 42% of smartphone users run out of storage space on their devices once a month or more. Apps can be a large contributor toward exhausting phone storage space. With hotel-provided smartphones, you’ll find that most, if not all, travel-related apps are already made available to you to stay connected. Through pre-installed device apps, precious time and storage space is saved. Installing different apps with each new hotel visit is no longer.


"Buying a ticket online...can save you hours of your precious vacation time. And when you book a ticket, you pick a specific time slot, so it makes it easy to plan the rest of your day."

— Leah Goldman, Managing Editor for Business Insider

The Future Is Personalized

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Photo by Ishan @seefromthesky from Unsplash

Hotels with integrated technology are now in a better position to learn more about you, to better cater to your individual needs for your current and future stays. What does this mean for you? The more you use your complimentary hotel device, the better they get to know you to help personalize your experiences. The result is a seamless stay catered to your every preference and what better than a smartphone, designed to accompany you in and out of your hotel room to best assist you with the services you need any time, any place

So next time you’re in your hotel room and find a complimentary smartphone, pick it up. Never get lost again as you stay connected with the hotel and gain access to navigation tools on-the-go. Whether you’re traveling for business or leisure, this resourceful amenity will definitely refresh the way you travel.



think with Google: How smartphones influence the entire travel journey in the U.S. and abroad


Perceptive Travel: How Smartphones Change How We Travel


Hospitality Technology: NoMo Soho Hotel Gives Guests a Complimentary Smartphone Tailored for Hospitality


Pews Research Center: The internet, cell phones, and family communication


Business Insider: This is the biggest mistake tourists make when visiting Rome


Nomadic Matt: Smartphones, Tablets, or Laptops: What's Best for Travelers?


Engadget: Survey shows 42% of iPhone users run out of storage space once month or more


Topics: Travel experience, Hotel Smartphone

About Blog Author

As an avid traveler with a background in law and photojournalism, Jeff previously worked as the Junior Copywriter for Tink Labs, where he contributed insights and writing on hospitality technology and travel trends.